At Rose Gold Rush, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
Returns
You have 30 days from the date of delivery to return your item. To be eligible for a return:
-
The item must be unused, unworn, and in the same condition that you received it.
-
It must also be in the original packaging.
-
Proof of purchase (order number or receipt) is required.
Non-Returnable Items
Some items cannot be returned, including:
-
Gift cards
-
Items marked as final sale
-
Used or damaged products not due to our error
How to Start a Return
To initiate a return, please contact our support team at
📧 sales@rosegold-rush.com
with your order number and reason for return.
We will provide you with return instructions and the return shipping address. Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original method of payment within 5–7 business days.
Late or Missing Refunds
If you haven’t received a refund yet:
-
Double-check your bank account.
-
Contact your credit card company — it may take time before your refund is officially posted.
-
If you’ve done all of this and still haven’t received your refund, contact us at sales@rosegold-rush.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at sales@rosegold-rush.com.
